I once heard a motivational speaker point out that the most innovative thing an older organization can do is to QUIT doing the WRONG things. That made great sense to me. Innovating with new initiatives may be fun and a future step for innovation. Stopping current waste requires no new great ideas. We just need a way to evaluate our existing activities.
Interpretive organizations have varied profit centers or programmatic activities. We may not think of them as business units, but they function that way. You can plot them on a mission-money matrix as an analytical process. If profit is the top of the vertical axis and loss at the bottom, then a positive mission orientation is on the right of a horizontal axis. The left end of the horizontal axis is unrelated to the mission of the organization.
You can write the name of your business or program activities on individual post-it notes and place them on the matrix to see visually how your overall business looks. This can be done with your staff or management team and you can discuss each item to determine if it indeed makes a profit or not. Volunteer hours are valued by the U.S. government at about $20 per hour and it’s good to use that value when assessing programs that rely on volunteer effort.
Sector I is where we place activities that make a profit and clearly are related to our mission. Those are keepers and they are somewhat hard to find. Nonprofits and governmental agencies often do mission-related activities that lose money. The profit-making sector would be doing the activity if it was easy to make a profit at it.
I used to manage a nature center that had 10,000 to 17,000 grade school children visiting each year and paying $3.50 per child for the 3 hour program. Our costs were about $30,000 a year to make $40,000 a year in fees. Interns were the field teachers and they received only free housing and a food stipend. The program made money and was mission-centric so we kept that.
Sector II is where you place activities that lose money but really support your mission. That’s why government or nonprofits exist. We take on community or public service roles that require donations or tax subsidies. These are usually keepers but you can have too many of them. Something must offset the losses such as donations, grants, government money, etc. If all of your post-its end up in Sector 2, your organization may not be sustainable. You lose a little each year and your organization is on a downward slide toward insolvency.
We held an annual Clean up the Rivers Day at the nature center and that cost us staff time, fuel for vehicles and food for volunteers. We did have some co-sponsorships from businesses but the event lost money. It was very mission-oriented, but not easy to turn into a profitable activity. However, it cleaned up the river corridors we used for programs, demonstrated to the community our commitment to resource conservation and made the river corridors more safe for all users. It was a keeper also.
Sector III is where you place activities or programs that make a profit but do not advance your mission. These can be anything from a car wash to an annual auction or gambling event. If they are profitable, we may need to keep doing them. These Sector III activities often can be pushed into Sector I by making them more mission related.
At the nature center we had a golf tournament sponsored by a radio station and local market that donated about $15,000 annually from the tournament. I had to play golf, which was not my hobby but certainly not an unpleasant day. I enjoyed it. We knew that the golfers were food and beverage vendor representatives. We discussed how to make the event more useful to the nature center. We started taking birds from our raptor center to the golf tournament finish line tent to share their stories with the golfers. This was a chance to increase event co-sponsorships and get donors or partners for other programs. An auction or a sales area that also makes money for you can be mission-related if you make the items sold match your mission and member interests.
Sector IV is where you place the activities that lose money and do not advance your mission. These wear out your volunteers and sponsors doing something that does not help your organization. A car wash, a bake sale, a candy sale and varied other activities might seem to make money at first look. After you deduct the volunteer time at $20 an hour, the event is often a loser. Quit doing it
At the nature center we had a rummage sale that involved hundreds of volunteer hours to make hundreds of dollars. It was clearly not advancing our cause and it wore out volunteers sorting old clothes and toasters. We gave it up.
It is not always easy to quit doing the wrong things. Sometimes you have a boss, board member, or influential volunteer who wants to stay in the WRONG business. You can document the costs behind doing something that does not advance your mission and present that information to that person or a decision maker who works with the budget. If they are reasonable, they will see that it is better to quit the activity than continuing to lose funds at it.
If your agency or organization does not sell things or handle money, you can plot attendance or staff time or some other key parameter on the vertical axis and compare your programs using this kind of matrix. It is just a management tool that helps you have meaningful discussions with staff and governance groups. It is really innovative to quit doing the WRONG stuff.
-Tim Merriman














